Patient portals hold out the promise of making health care more efficient, effective and satisfying for patients and clinicians. But successfully deploying these modern tools is not easy. It requires careful planning, experimentation and wisdom. Dr. Lori Posk is a practicing internist at The Cleveland Clinic where she also serves as the medical director for both her practice and Cleveland Clinic’s patient portal.

In this podcast, we speak with Geeta Nayyar, M.D., M.B.A. about her experiences as the Chief Healthcare & Innovation Officer for Femwell Group Health, a management services organization (MSO).